FAQ

What is The TheMuchLovedDog?
The Much-Loved Dog is an online store that offers premium dog accessorize.

Where do you ship to?
We ship domestically within USA. For international shipping, please contact us first to check availability, rates, and delivery times.

How long does delivery take?

• Domestic orders typically arrive within 3–7 business days.

• International orders may take 10–20 business days, depending on customs and local postal services.
  
  

What are your shipping costs?
Shipping is calculated at checkout based on your location, weight, and shipping method.

What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal. 

Can I return or exchange my order?
Yes. Items can be returned or exchanged within  30 days of receipt if they are unused. Contact our support to initiate a return.

How do I track my order?
After your order is shipped, we’ll send you a tracking number via email. Use that link or go to our “Order Tracking” page to get real-time shipment status.

Do you offer wholesale or bulk pricing?
Yes! We have a wholesale program for retailers and bulk buyers. Visit our Wholesale page or contact us at bart@thecadog.com for more details and to apply.

What if an item is out of stock?
If an item is out of stock, you can sign up for a notification alert when it’s restocked. Or you may contact us, and we’ll estimate the next availability or offer an alternative.

How can I contact customer support?
You can reach us via email at timp@thecadog.com or fill out our Contact Us form on the website. We aim to respond within 24–48 business hours.