Refund policy

Since HealthPro® is selling products on Shopify and Amazon, and you’ve asked for returns and refunds policy information for Google, it seems you might be referring to Google Merchant Center requirements for a returns and refunds policy, as this is relevant for businesses listing products on Google Shopping or related services. Below, I’ll provide a clear and concise returns and refunds policy tailored for HealthPro® that complies with Google Merchant Center guidelines, based on the provided web results and general best practices. If you meant something else (e.g., Google Store or Google Play policies), please clarify, and I can adjust the response.

Returns and Refunds Policy for HealthPro® (Compliant with Google Merchant Center)

HealthPro® Returns and Refunds Policy
Last Updated: August 20, 2025

At HealthPro®, we’re committed to ensuring you and your dog love our products, from Dispoz-A-Scoop® to The Much Loved Dog™ treats. If you’re not completely satisfied, we’re here to help with a clear and fair returns and refunds process. This policy applies to purchases made through our Shopify store and aligns with Google Merchant Center requirements for transparency and customer trust.

1. Eligibility for Returns

  • Return Window: You may return most HealthPro® products within 30 days from the date of delivery, unless otherwise specified (e.g., custom or perishable items like The Much Loved Dog™ treats).
  • Condition: Items must be unused, in their original condition, and in the original packaging (if applicable). For hygiene reasons, opened or used dog treats (e.g., Fresh Bites®, Luv’A Bones®, The Much Loved Dog™) are not eligible for return unless defective or damaged.
  • Defective or Damaged Items: If a product arrives damaged, defective, or incorrect, we’ll accept returns within 30 days of delivery and cover return shipping costs.
  • Non-Returnable Items: Personalized items, perishable goods (e.g., opened dog treats), and digital products (if applicable) are non-returnable unless defective or required by local law.

2. How to Request a Return

  • Step 1: Contact our customer support team within 30 days of delivery via:
  • Step 2: Provide your order number, reason for return, and, if applicable, photos of the damaged or defective item.
  • Step 3: We’ll review your request within 2 business days and, if approved, provide a return shipping label or instructions.
  • Step 4: Package the item securely, including all accessories and the return slip (if provided), and ship it to:
    HealthPro® Returns
    [Insert Los Angeles return address]
  • Note: For defective or incorrect items, we cover return shipping costs. For non-defective returns (e.g., buyer’s remorse), customers are responsible for return shipping unless otherwise required by local law.

3. Refund Process

  • Refund Options: Upon receiving and inspecting the returned item, we’ll issue a refund via:
    • Original Payment Method: Credit card, PayPal, or other method used at purchase (preferred).
    • Store Credit: Available upon request or for specific cases (e.g., promotional items).
  • Processing Time: Refunds are processed within 5–7 business days after we receive the returned item. Funds may take an additional 1–14 business days to appear in your account, depending on your payment provider.
  • Restocking Fees: A restocking fee of up to 20% may apply for non-defective returns if the item is not in its original condition or packaging (e.g., missing accessories). No restocking fees apply for defective or incorrect items.
  • Promotional Items: If your purchase included a promotion (e.g., bundled items), both the qualifying product and promotional item must be returned to receive a full refund. Otherwise, the promotional value may be deducted.

4. International Returns

  • For customers outside the U.S., please contact us at support@healthprollc.com for specific return instructions. International customers are responsible for return shipping costs unless the item is defective or covered by local consumer protection laws (e.g., EU’s 14-day withdrawal right).

5. Consumer Protection Laws

  • In regions with consumer protection laws (e.g., European Economic Area, UK, Australia), you retain all statutory rights, such as the right to return products within 14 days for online purchases or 2 years for defective goods, as outlined in Directive 1999/44/EC.
  • We comply with local laws in all countries where we sell, ensuring your rights are protected.

6. Contact Us

For questions or to initiate a return, reach out to us:

Our family-owned business, based in Los Angeles for over 40 years, is dedicated to your satisfaction. Thank you for choosing HealthPro®!